RFT Express Multidrop Deliveries

• Most companies simply use the first local courier who approaches them, or a large national company whose drivers are trained to deliver your goods efficiently [ usually meaning the driver is under pressure to do more deliveries in the same time.
• Putting drivers under pressure to do more, results in less personal contact with your customers.
• It is a fact that most companies spend all their energies in chasing new business, and none or very little in looking after their existing customers.
• No company can afford to take it’s customers for granted, whether the economic climate is good or bad. That small customer you have lost may only be a miniscule portion of your business, but when that customer grows into a market leader, how much chance do you think your sales representative has of getting that business back again?
• RFT multidrop a wide range of products for many different companies. Apart from domestic deliveries we also deliver to schools, hospitals, garages, manufacturers in the automotive industry, clothing, wines & spirits, as well as wholesalers.
• On each delivery the driver greets the customer courteously, gives your company name and states he has a delivery of parcels or pallets from your company. The attitude of the driver reflects on your company, make sure it is a good one, and one the customer remembers.
• RFT treat your customers as though they are our customers, because they are. Our referrals come from our clients and our client’s customers.
• RFT give a free appraisal of your needs and suggest where we can improve efficiency or reduce costs. Simply go to the contacts page and fill in the form, or telephone or fax your details.

 

Research carried out by T Mobile in 2007 shows that the reasons customers stop doing business with you are: 3% move away; 5% develop other business friendships; 9% leave for competitive reasons; 14% are dissatisfied with the product or service; 69% quit because of an attitude or indifference towards the customer by the owner, manager or employee and 35% of lost customers would have stayed with their existing supplier/dealer/provider if the business they were dealing with had simply apologised for getting things wrong.

 

As I write this, a 7.5 tonne box van from one large international company arrives, the driver says: I have a parcel for you, where do you want it? Very efficient, less than 1 minute including signing for the package. The driver had no idea who sent the package, he was trained to deliver efficiently, and promote his company, not the company who had sent the parcel. The driver didn’t have time to say ‘good morning, how are you’ or any other sort of greeting or pleasantry. During this short interlude another driver pulls up, jumps out of his van drops a parcel on a table and shouts, ‘a package there for you’, and he is back in his van and away within 20 seconds, very efficient, not very good for the company whose product and reputation is being portrayed.

What sort of a couriers company do you want?

RFT Express parcels deliver efficiently and on time, drivers are trained to be polite and pleasant, and state the name of the company who sent the parcel, not the name of the company delivering. Every customer of yours signs one of our delivery notes, and receives a copy immediately, that is how we promote our business, and you will be surprised how many companies we deliver to, ask us to also deliver their goods. It's a win, win situation for everyone, your goods are delivered on time in a pleasant friendly manner, your customers are treated with the respect they deserve, and RFT Express Parcels pick up extra business. Old fashioned courtesy costs very little time in the highly stressful working environment of "the goods in/out manager", but it does work wonders.