RFT Express Multidrop Deliveries
How
your company's products are delivered should be important to
your company. The most repetitive and important image your customers
see of your company, is the driver delivering your goods, and
your reputation.
•
Most companies simply use the first local courier who approaches
them, or a large national company whose drivers are trained
to deliver your goods efficiently [ usually meaning the
driver is under pressure to do more deliveries in the same
time.
• Putting drivers under pressure to do more, results
in less personal contact with your customers.
• It is a fact that most companies spend all their
energies in chasing new business, and none or very little
in looking after their existing customers.
• No company can afford to take it’s customers
for granted, whether the economic climate is good or bad.
That small customer you have lost may only be a miniscule
portion of your business, but when that customer grows into
a market leader, how much chance do you think your sales
representative has of getting that business back again?
• RFT multidrop a wide range of products for many
different companies. Apart from domestic deliveries we also
deliver to schools, hospitals, garages, manufacturers in
the automotive industry, clothing, wines & spirits,
as well as wholesalers.
• On each delivery the driver greets the customer
courteously, gives your company name and states he has a
delivery of parcels or pallets from your company. The attitude
of the driver reflects on your company, make sure it is
a good one, and one the customer remembers.
• RFT treat your customers as though they are our
customers, because they are. Our referrals come from our
clients and our client’s customers.
• RFT give a free appraisal of your needs and suggest
where we can improve efficiency or reduce costs. Simply
go to the contacts page and fill in the form, or telephone
or fax your details.
Research
carried out by T Mobile in 2007 shows that the reasons customers
stop doing business with you are: 3% move away; 5% develop
other business friendships; 9% leave for competitive reasons;
14% are dissatisfied with the product or service; 69% quit
because of an attitude or indifference towards the customer
by the owner, manager or employee and 35% of lost customers
would have stayed with their existing supplier/dealer/provider
if the business they were dealing with had simply apologised
for getting things wrong.
As
I write this, a 7.5 tonne box van from one large international
company arrives, the driver says: I have a parcel for you,
where do you want it? Very efficient, less than 1 minute
including signing for the package. The driver had no idea
who sent the package, he was trained to deliver efficiently,
and promote his company, not the company who had sent the
parcel. The driver didn’t have time to say ‘good
morning, how are you’ or any other sort of greeting
or pleasantry. During this short interlude another driver
pulls up, jumps out of his van drops a parcel on a table
and shouts, ‘a package there for you’, and he
is back in his van and away within 20 seconds, very efficient,
not very good for the company whose product and reputation
is being portrayed.
What
sort of a courier company do you want?
RFT
Express parcels deliver efficiently and on time, drivers
are trained to be polite and pleasant, and state the name
of the company who sent the parcel, not the name of the
company delivering. Every customer of yours signs one of
our delivery notes, and receives a copy immediately, that
is how we promote our business, and you will be surprised
how many companies we deliver to, ask us to also deliver
their goods. It's a win, win situation for everyone, your
goods are delivered on time in a pleasant friendly manner,
your customers are treated with the respect they deserve,
and RFT Express Parcels pick up extra business. Old fashioned
courtesy costs very little time in the highly stressful
working environment of "the goods in/out manager",
but it does work wonders.
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